FAQs About .io Domains

.IO Registrar Services FAQ

Who provides the Registrar Services for techdomains.io?

101domain GRS Limited
Level 2, Plaza 3,
Custom House Plaza
Harbourmaster Place
Dublin D01 VY76
Ireland
www.101domain.com
Company ID: 532923 VAT ID: IE3225679CH

Who is 101domain GRS Limited?

101domain GRS Limited is a domain name registrar and web services company headquartered in Dublin, Ireland.

101domain provides domain registration and management services as well as the value added services such as hosting, email, and DNS services for techdomains.io customers.

Account Management

How do I access my account?

You can create or login to your Account at my.techdomains.io.

You can login to your account from any page of our website at www.techdomains.io. Click on the 'Sign In' link which is located on the top right-hand corner of the screen beside the cart icon. Use your username or email and your password to login.

How do I reset my password?

If you have forgotten your password follow these steps:

  1. Click on the Forgot your username or password link on the Sign In area.
  2. Enter the email address for your account. An email will be sent to your primary email address on file.
  3. Click on the link in the email address to reset your password.
  4. If you do not know your email address for your account, please contact support. To verify your information, you will be asked one or more security questions.
How can I open a support ticket?

If you are experiencing difficulty or have a request, the Support Center is the most secure method of contact. By opening a Ticket, your request will be addressed.

  1. Login to your Account.
  2. Access the Support Center, which can be accessed by selecting the headset button (top right-hand corner of the navigation menu).
  3. Click Open a Support Ticket.
  4. Select an applicable Ticket Subject:
    • Billing
    • Change Domain Records
    • Domain Renewal
    • Domain Transfer
    • Login Problems
    • Hosting
    • Other
  5. Select the Domain relevant to your request. You may also click Other for the Domain and enter "a.a" or anything that resembles a domain name. Only use this if your request is regarding multiple domains, or you do not already have a domain name.
  6. Click Done.
    Reference the Ticket Number when contacting the Support Team in regards to this request.
How can I add a new credit card or edit my information?
  1. Login to your account.
  2. Select the My Account button, which can be accessed via the Welcome dropdown (top right-hand corner of the navigation menu).
  3. From within the Billing section, select Add New Credit Card or Disable Credit Card.
  4. Complete the various fields within the Add New Credit Card section or click the disable button within the Disable Credit Card section.

Domains

How do I buy a .io domain?

Search for an available domain name (techdomains.io) that fits your needs. If the domain or domains you want is/are available, click Add to Cart, and you can then proceed to checkout and pay for your .io domain registrations.

How can I renew my domain?

By enabling auto-renew, you avoid the loss of service for your domain names/products at renewal time. Auto-renew is automatically enabled during the purchase of the domain name, but you should still confirm it within your account. If you set your domain name to auto-renew, your credit card will be billed and domains renewed 60 days in advance of expiration. Should the charge be unsuccessful, we will notify you by email requesting you to update your payment information. Auto-renew is not available when paying by PayPal; a credit card is required.

  1. Login to your Account.
  2. Navigate to the Domain Names tab and select your domain name(s).
  3. Check to see if Auto-Renew is enabled. If it is not enabled, click on the Auto-Renew slider to enable.
What happens to a domain when it expires?

Your domain will no longer resolve on the day it expires. After 75 days from expiration, the domain will become available for purchase.

There is a 40 day grace period in which a domain may be renewed without incurring an additional fee. After the 40-day grace period, there is a 30-day Redemption Period in which you can renew your domain name for an additional $150 USD. After the Redemption Period, there is 5 additional days in which the domain name can still be renewed before it is deleted.

Renewal notices are sent to the primary email address on file 90 days, 60 days, 30 days, 15 days, 5 days, and 1 day prior to the domain expiration date.

Why is the domain I want 'Unavailable'?

There are several reasons why a domain will show as unavailable. They are listed here in order of how likely they are:

  • The domain name is already registered to someone else; you can check this by doing a whois lookup.
  • The domain is reserved at the Registry and may be available; you can learn more about that domain by contacting [email protected] for more information.
  • The domain is blocked by governmental action and is not allowed to be registered.
Can I start using my domain right away

Yes. Upon successful registration of your domain(s), you may begin using it.

How do I access my domain settings?

To access your domain settings:

  • Log into your account (my.techdomains.io)
  • Select View All Domains or the Domain Names tab to see a list of domains you have registered
  • Select the domain you want to make changes to

From this screen you may renew, transfer, lock, and edit nameservers, records, or contacts.

Technical Terms

What are my DNS Records and why are they important?

Your Domain Name Server (DNS) records map the human readable domain name to specific server addresses. DNS Records ensure Internet traffic is routed to and from the right address. For example, the DNS translates a web address like "www.example.law" into the physical IP address - such as"74.125.19.147" - of the computer hosting that site.

What is an A Host and how do I adjust?

Also known as an Address Record, the A Host links a domain to the physical IP address of a computer hosting that domain's services.

What are CNAME Records?

CNAME stands for Canonical Name. CNAME records can be used to alias one name to another. For example, if you have a server where you keep all of your documents online, it might normally be accessed through docs.example.law. You may also want to access it through documents.example.com. One way to make this possible is to add a CNAME record that points documents.example.com to docs.example.law. When someone visits documents.example.com they will see the exact same content as docs.example.law. To point one domain address to another, please go to see What is Redirection?

What is a nameserver?

It is a computer network that has the ability to translate domain names into IP addresses, the basis on which the Internet works. It is used to direct users and their data to a specific location on the web.

Nameservers tell the DNS where to go to find your website. join.law provides you with nameservers by default.

What is redirection?

Redirecting your domain will automatically redirect visitors to a pre-existing website. You can redirect your domain to another site at no cost.

What is the difference between normal redirections and masked redirection?

Redirection without masking - if you visit X.IO where forwarding without masking has been applied, it will redirect you automatically to Y.IO and Y.IO is what you will see in the address bar.

Redirection with masking - in the above example, if you visit X.IO where redirection with masking has been applied, you will still be redirected to Y.IO, but the address bar will remain as you initially typed it, which is X.IO.